Our Reviews

Easy

Saw some light grease stains on my pillars. I guess the tech had greased stains on their hand when putting the reminder sticker on my windshield.

Service guys nice people

Quick efficient work

Great service and diligence in finding the problem with my Sierra pickup. Took a little longer than expected, but the team kept at it and fixed the problem. Excellent job!!

We made an appointment with Rich Fisher for 1PM on Friday. We had done a lot of research on vehicles to pull our new trailer and the GMC Canyon was our top choice, so for us, we wanted to see and test drive it. When we got there Rich was helpful and informed. The one we had originally seen on line was no longer available, but Rich showed us a gray one. We drove it, Rich let us take it for three laps and we were sold. It was what we wanted and did everything we needed. We had a Honda Ridgeline for trade in. They gave us a good deal and when we showed them the CARMAX offer, they adjusted the offer. By 2:00PM we were ready to close the deal. Since the Ridgeline was paid for and we were paying cash, it was suppose to be a simple, quick process to buy the Canyon. There was another couple ahead of us to see the finance man, Thomas Petta. Rich told us it would be about 30 minutes. He also told us we could not leave because the vehicle would not be ours until we signed the paperwork. While we waited, Rich was helping us with the GMC information application on our phone(which we never got working). It was 6:00PM before we were able to get in to sign the papers and pay, which took about 20 minutes. We drove home to get the title and extra key and returned by 7:45PM. It took about 10 minutes to finish the paperwork. Rich then took us to the Canyon, which he had had gassed and cleaned. He gave us the keys and we got in the truck. He then told us he usually takes 30 minutes to explain the ins and outs of operating the truck, but since it was 7:00PM and we had been there for six hours, he just showed us how the headlights worked so we could get home in the dark. We were exhausted. Rich was great and Thomas was too. We felt very comfortable and confident about the information and guidance they gave us. We finally managed to get the owner's manual downloaded and are now learning about our new vehicle. My one big complaint was the six hours it took, not their fault, but it made spending so much money on buying our truck too much. Our thanks to Rich and Thomas for their professionalism and help.

The work on my vehicle was done and the truck sat in the front of the dealership for 30-45 minutes before I was processed. My technician was on the phone for another customer and the other technicians said they could not help me, I had to wait until the phone call was done. that is the wrong answer. I have no complaints about the technician who helped me, he was on the phone doing his job. My complaints are with the other two technicians who told me they could not help me and I had to wait.

Had a wonderful experience with everyone involved in our purchase, they were kind, helpful and gave us all the time we needed to learn about our new vehicle. Thanks to everyone !!!

The service writer i worked with did a great job taking care of my concerns and dealing with my after market warranty.

The process was pleasant and quick to purchase our new car.

Quick and friendly service. Chuck is great, has a personal and friendly crew. Stephan is a wonderful addition to the staff. Chuois always amazing and helpful.

Repair work scope and cost was what expected from discussion with service rep Ken. I thought from initial conversation I would get it back the same day but was no completed until next day.

Service Advisors are always so nice and informative.

My encore needed to be in all day....I was promised a ride home, and a ride back to pay for and pick up my car. When my car was done I was told they couldn't find any one to pick me up. I'm 90 and live alone. I panicked. Finally got a hold of my son who came home and took me barely in time. Not sure what happened ...lack of personnel maybe? I wasn't happy. Patti Magee

Everything was except under body of truck was real dirty

My service advisor was wonderful Stephen was very helpful and knowledgeable

It was ok

found service rep very friendly and helpful

Good experience except having to pay the full amount when not needing a tire rotation. A basic oil change should never cost 130 dollars. Will be going elsewhere in the future.

Stephen was excellent. His customer service will earn my future business. Actively got to my questions, and got me resolved, solved, and done.

Ken is always extremely nice, helpful, ands trustworthy.

I had an appointment on Monday at 7:45 AM. When i arrived, I was told a mechanic was not at work, you may need to keep my truck overnight. I was called that afternoon and given the status - it would have to stay overnight. The next morning, I was called and told what was wrong and early in the afternoon I was told the truck was ready. Could have been ugly, but the technician who assisted me was polite and upfront about everything. Very much appreciated.

The easiest purchase ever from start to finish!! Our salesman Rich made it a great experience for me and my sons purchase!

Rich was wonderful to work with. No high pressure sales tactics here. They made us feel very comfortable in making our decision. I highly recommend these guys!

Great service and great communication

Was excellent as usual.

Everything was top notch! The sales rep was great, the sales process was perfect and signing paperwork was a breeze! The whole experience was fantastic!

Started on time and finished on time.

Great service, friendly staff

Super easy to deal with. Unfortunately had a hub cap lost in the process. However, they agreed to take care of it. I have one ordered now so we will see. Other than that my truck was stored inside overnight and was done in a timely matter. Also didn’t feel like I was being gouged by a dealership because the price was fair.

I had my GMC in for an oil change, interior & exterior detail and an issue with a repair that required a part to be ordered. The service tech let me know that he would order the part and let me know once it arrived to make an appointment to have it installed. He never called... I called several times and kept getting the same excuse "the part is on back order, not sure when it will be here"... Finally I requested to speak with someone else who let me know that the part had been there for several weeks and asked when would a good time be for me to bring my truck in to get that installed... UGH!!

Prompt and courteous service

We arrived promptly at 0900, and were greeted by T.J. Timmons (Quick Service Advisor,) and Stephen Poulsen (Assistant Service Manager.) To understand the magnitude of this fiasco, some background information is necessary. The vehicle in question is NEW, and recently purchased, 5 months prior, and at the same Dealership. It was the dealer demo model of a 2025 Buick Envision (Made in Yantai, China, by the way.) When I bought the vehicle, I was promised all but the "moon and the stars," nicely illustrated by a red, white & blue "BUMPER-to-BUMPER WARRANTY" logo, spread across the windshield. (Pictures attached on Yelp, for reference.) As the demo vehicle, it already had 5,000 miles on it, and we were assured by Matt (Finance Guy,) (i.e. "The Hammer," in the back room,) that our sale would be treated as a "new vehicle sale," and that the same warranty would apply, with the exception of regularly scheduled maintenance. We knew oil change time was approaching, so we tried to schedule an appointment on the Buick App, just to learn that we were unable to get an appointment until mid--January. Therefore, we visited a local, independent oil change facility, where we learned that we were sold a vehicle with [relatively] no oil, AND with visible signs of leakage below the oil pan. Again, please see Yelp for visual reference. That Saturday night we returned to the Dealership to complain. We were greeted by Cody Halsey (the Sales Manager with the dog) and reassured us that HE HIMSELF would contact Chuck Bryan (Service Manager) ASAP, and that we were to call him first thing Monday morning. After multiple attempts at trying to get someone to answer the phone, we drove over, met Stephen Poulsen, just to learn that nobody knew ANYTHING. However, he informed us that he did not have the time to properly examine the vehicle, and to come back the following Tuesday, for a proper oil change. In the meantime, however, he topped-off the vehicle with 2.5 Quarts of oil... on a NEW CAR! We returned as instructed, and that is where we arrive at our service appointment, on 11/18/2025. A proper oil change was performed, and we are given a spreadsheet log, on which to document "oil consumption.," after which, the data is compared to what GM publishes as "normal oil consumption." Again, pictures on Yelp. NOW, here is where it gets ridiculous. My fiance' is an aviation mechanic and precision machinist. My son is a GM dealer mechanic in the Greater-Phoenix-Area. It requires NEITHER of them to recognize the stupidity of the following statement made by T.J. Timmins (the Quick Service Advisor.) When questioned regarding "GM's acceptable rate of oil consumption," he replied with: "...with these new engines, tolerances are looser, allowing for more lubricant to get in between the moving parts, and therefore, differing quantities of oil can be consumed." Was he HIGH? THEN... after PAYING for that oil change, we PAID for an alignment, which should have been unnecessary. In order to justify that alignment by the way, Mr. Timmins issued the additional statement: "...and here in the Pacific Northwest, many roads are higher in the center for water runoff, and therefore, such situations have a tendency to throw-off vehicle alignment more quickly." Perhaps the message was not received by the Service Department. THIS IS A NEW CAR. IT WAS THE DEALER DEMO. BUMPER-TO-BUMPER WARRANTY. *** NEW CAR *** We are upset, and do not take kindly to being treated like idiots. LYING to us is NOT a valid form of customer service. You and your staff should truly be ashamed. As I write this, my vehicle is already down half a Quart!

I always receive excellent service when I go to an appointment. My car is a 2013 Terrain. It has been very reliable.

Can’t say enough about our sales person Hugo Diaz. Great guy! We would buy a truck from him again.

Everyone was so helpful and Rich made it so easy! Loved Gayle too!!

We had a great experience with TJ and will definitely bring the car back again for service the next time it's due.

Jon was very communicative from the beginning & answered any & all questions I had as we worked thru the process from my initial inquiry up to the sale. Stu was very efficient & processing our sale paperwork & his efficiency was an unforseen blessing. He had my new truck out being washed & gassed up while I was in the finance office getting the loan paperwork completed. In & out in just over two hours. Keep it up Carr-GMC Vancouver!!

I really liked working with Stew. Straight shooter and honest.

Rich was attentive to my email inquiry keeping posted on the availability of the vehicle since we couldn't get there for a week. When we were available to come in, Rich had the vehicle ready for us to drive. He was busy with a customer but had Eva assist us. The test drive went well, we bought the vehicle and the overall process was smooth and went rather quick compared to other car dealership experiences we have had.

I called and prearranged the purchase. I requested that a bunch of extra stuff not be promoted because I didn't want to spend all day (on my birthday) buying the truck. This was honored very well and I was in and out in just over an hour! Both Sherry and Gail were amazing to work with.

Overall a great experience. One improvement would be for the dealership to make it easier for out-of-state buyers. In today's digital world, documentation requirements should be able to be completed via online or USPS. In this case, I had to fly to the dealership in order to process the paperwork based their "requirements".

As soon as I told Steve what symptoms were going on with my car, he immediately knew that I was having thermostat issues. One problem I have with the dealership is that not all clients have transportation to rely on other than the vehicle being worked on. I arrived at 8:45 am and my car was not evaluated and work completed until after 4 pm. I sat until noon when I finally found someone to come rescue me from the waiting room. The late hour leaving put me in a position of driving in pouring rain in the dark all the way home in back country roads. What I’m saying is that you should develop a loaner car operation. You have plenty of cars at your disposal and could use them for situations like mine when needed.

they did a great job thanks ill be back

Very nice service rep. I asked to have my squeak looked at along with the oil change and tire rotation, and to my surprise, all was okay. No push to up sale on everything. Was refreshing and I’ll be back.

TJ was helpful and very knowledgeable in addressing the maintenance needs for my truck.

From check in to pick up was easy. All of the personnel were very professional, helpful, courteous, and had excellent interpersonal skills. My vehicle was ready earlier than project.

Dealership was clean and employees were friendly. Jonathan greeted me at the door and immediately took me to the car that I was scheduled to test drive. I appreciated his knowledge about the car and his friendliness. With previous cars that I have purchased (different dealership) the salesmen have been pushy or rushed. Jonathan was patient and happy to answer any questions that I had. I also really enjoyed working with the finance manager. He was really funny and very quick at what he does.

Staff is friendly and communicative as to the progress of our vehicle

Very nice... my truck runs lime new... but they never have any loaners... always have to rent a car... which makes the price of getting my truck fixed double

I had the pleasure of working with Ken, my service advisor. Ken was knowledgeable, professional, likeable and represented himself and your dealership very well. I spent $2,500 on service with your dealership. I had no buyers remorse when I left because Ken did a great job building value in the services my truck required. Your business is nothing without quality people and you are blessed to have Ken in your family. You never know when I will refer a friend or family member or even pop in to purchase a $100K truck. Ken has me feeling good about your dealership. GREAT JOB KEN!!!!!

Both Sheri and Matt were amazing to work with. I will definitely come back when I’m ready to buy a new vehicle again!

No issues. Work performed in a timely manner. Everyone was helpful. Technician reports are very helpful.

I was greeted with a friendly greeting, and provided with excellent service in a timely fashion. I am a very satisfied customer.

easy communication, quick and delivered service on time

I made a service appointment for my vehicle about three weeks advance. I brought my vehicle in early on a Thursday. Just wanted all the fluids changed. You did not get to my vehicle till Monday. So I believe the time required for that service should not of taken two and a half days. Your scheduling definitely needs improving.

Very quick, very professional staff. Thank you

There are some things are need to be served by dealer and Carr GMC has done great work

I continue to have my car serviced at Carr because of the good service I receive there, the friendly and smart staff, and the reasonable prices. This time I called around on the cost of an oil change. Carr was not the cheapest but was not far off. I believe I can trust Carr to do a good job.

Quite disappointed with my experience. The business office failed to properly track the Credit Union funds to the Carr BoA account causing a 6 day delay in picking up my vehicle. Also extremely disappointed that the Carr Auto Group anti-theft app doesn’t function. Truck had chipped paint on front bumper and vehicles exterior wasn’t properly washed. I would NOT recommend Carr to friends.

Stew was very friendly and approachable and helped us through the process patiently.

I had an excellent experience purchasing my new GMC truck. I spent several days test driving and asking lots of questions. I never felt pressured or hurried for a decision. My salesman Rich Fischer was knowledgeable, patient and very kind. I would recommend Carr GMC to anyone looking to buy!

Polite, professional and timely. All the things that matter.

Very efficient and professional

I recently purchased a vehicle from CARR Buick GMC after being let down by another dealership. I reached out through the online contact form, and was put in touch with Emma. Emma was fabulous. She was informative and not pushy, which as a female purchaser, there's nothing I hate more than the typical sleezy carsalesman who wants to push you into the most expensive choice. Emma was pleasant to deal with, as she was at ease with allowing me to take time to really sit in the vehicle and think about my options, especially since my husband was not able to be at the dealership, so I was on the phone a lot during the entire process. Emma was a joy to work with, smart and quick to get me answers to my questions, and reminded me that not all car dealerships are filled with greedy people just looking to empty your wallet. I would highly suggest buying from here and talking with Emma when you are ready to purchase your next vehicle! Emma even helped when I left something important behind in the vehicle by searching for it and offering to send it to me, since I dont live nearby! Last but not least, the finance manager Gayle was absolutely great to work with. She is calm, professional, and polite. She went through the paperwork at the perfect pace; didn't rush you in and out, and didn't drag out every fine line in the pages and pages of documents. Just easy flowing, simple and straightforward. I loved my experience here, and they have some really good deals as well. Thanks to Emma and Gayle for a magnificent experience!

Fast and efficient!

When given a quote for the repair, no mention was made of the initial diagnosis costs. The bill was a bit of a surprise. But work was done professionally and with quality parts.

First oil change for my new truck. Shop people were great! Thanks

Professional and friendly

Emma was fantastic and very helpful with all the features of my new truck. She made my experience wonderful.

Can’t say enough about you employees. We’ve always been treated with kindness & respect by all

sales members where great!

My truck was serviced promptly

Was a very good experience. Great people and stand behind there sales. Would definitely recommend them to anyone looking for a new rig.

Kaiden Knight did an excellent job of keeping me up to date on the buying process. He had the truck I wanted out and on display for me when I arrived. He was very professional and a pleasure to work with.

The service guy showed me the part that needed replacing which I appreciated.

Ken in service was great to work with. He was helpful and keep me informed of the status of repair. Thank you!

Unfortunately the computers at Carr Buick went down during my service. Ken ( the service manager) has been most accomplished. That being said I could only get a report that the job was done.

Process was quick, efficient and friendly.

Pleased

Helpful and pleasant associates the estimate I was given for my vehicle was spot on. Updates on my vehicle were much appreciated.

The service team was awesome. They got me in and out quickly.

Sales and closing staff friendly and efficient. We would recommend Carr GMC

Excellent service throughout!

Got my oil changed and fuel filter yet the notification on the dash didn’t get turned off by the service.

TJ, I think that was his name. Excellent. Great social skills and efficiency. Was also great to speak with Rich again. Thank you. Love the car...

It is nice to have the vehicles oil changed at the dealership where routine maintenance can also be performed. The only problem is that the dealership doesn’t have time and it must be scheduled, causing another trip to the dealership.

They replaced injectors when I picked it up check engine light was on before I got to the freeway I took it back they told me I couldn't leave it to get fixed because my service manager wasn't there that day so I took it home and had to had to find time to bring it back after I called him the next day

Great greeting from TJ, walked me thru the process (My first visit for Service). Did everything he said he would do and service was done sooner than expected.

Got my truck in right away and was done when they said it would be. T.J. was friendly and helpful.

Everything was great

Ken always keeps me posted on what is going on with car maintenance.

Nice waiting room. Very clean.

Very good just always expensive

They had me drive back because they forgot to pull a sticker off the battery and I noticed the battery clamp was loose and had to tell them about it made me wonder what else was missed

Third visit to solve multiple issues on a NEW 2025 Sierra Denali Ultimate. First time waited for half day to be told there will be a need to order parts. Second time left the vehicle for 4 days and the job did not get finished because waiting for parts, but I needed the vehicle. Third time all the parts were in and I was told all done. On the way home radio continued to go out intermittently, wifi would not connect and running board still making noise. One thing on the list done right! Driver assist working.

Everything went very smoothly and the employees were helpful and friendly.

My customer service rep was very kind & polite. He recommended other services that were available to see if I might be interested.

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I really appreciate the exceptional service provided by TJ and Rachael! There was a major problem accessing my GM rewards account, but they never gave up trying and ultimately helped me resolve the issue. Their help was extraordinary and I sincerely appreciate their commitment to solve the problem.

Steven was very nice. I really appreciated the Courtesy Shuttle which I had to use twice.

Quick service

It hasn't changed since the last time, the service and personnel are the same, excellent.

Everything was serviced in an expected amount of time

On time & ready to service my Envision.

Great service from my tech TJ. Appreciate working with him.

On time quick and excellent service

Eva was very nice to work with, made it a better experience to buy a car. Very knowledgeable about the options on the truck.

Good service T.J. Was great and quick.

Got my oil changed with a 30,000 mile inspection. I left feeling confident i was taken care of by an honest team. Thank you Carr Buick and GMC!

TJ was our tech. Great service and personality

$450 to change front headlight bulbs is wild.

Always a great experience when dealing with the Carr Dealership. The service team never fails in providing efficient and effective service. KUDOS to Ken the Service Rep!

Service person his best to keep me informed about my schedule repairs .

Our experience was just short of excellent. Your sales person, John, did an excellent job. He was vey knowledgeable about the vehicles we viewed and was able to answer all of our questions. The closing of the sale was efficient, well organized and quick. Through the process we did have a little trouble contacting John. All and all a good experience.

Easy to schedule and responsive. The day of service, I was in and out so quickly. The cashier was very friendly. Excellent all the way.

Great service and prompt and friendly interactions.

Great service. Did not experience any pressure. Rich is someone that i will refer to anyone I know that is in a market for a new truck.

Stew did an excellent job.

Perfect experience again. Ken is the man, Chuck ain't so bad either !!!

Rich Fisher was fantastic. Brian Borjas was very patient with me. Gayle in financing was very fast and efficient. The only issues I had were that several of the trucks (Sierra 1500 AT4X) that I looked at had minor paint blemishes. Granted, I am very particular compared to most customers, but these issues are entirely avoidable if you have someone who knows detailing work on the post factory/delivery paint issues. The "first" truck I bought had a 3" circle that someone had burned through the clear coat into the paint with a buffer. It was bad. Every truck we looked at had some level of paint issue. All this being said, this may be a GM issue and no reflection on Carr, so I'd have given 5 stars to all the people and the 1 star deduct for the paint.

I don’t remember the service person who helped me, but I’d give him a EXCELLENT ++ score. You guys have a great team down there. Thank you! Brian

Jon Reyes did a great job in making the process seamless.

Always good service. Appreciate the courtesy shuttle to get me to work on time after drop off. Will continue to use in the future.

Best experience buying a vehicle. Rich was great. Went over all the options and helped me get set up.

The sales person was abrasive. Always had an answer and most of the time was not correct. I made a comment about the stiff ride and was told “it’s because of the seats”. Comments like that. We were in the dealership for 4 1/2 hours. Every time I said something, he would state that I would have to pay for it. I wanted the tires from my old truck swapped over to the new one. Without even checking he told me no. Even if it were to be done I would have to pay for it. It would take about 3 hours at shop rate. Which he indicated was $200/hr. Well we did get the swap in the deal and when I brought my new truck back in for the swap, it took 2 hrs and 40 minutes. When I arrived I was told the tires were already removed from my old truck. That was ridiculous, it should have taken about an hour. I made a comment about the owner’s manual not coming in a case. Was told that the new trucks do not come with an owner’s manual. It’s all on the information center or online. I stated there is an owner’s manual in the glove box. He said I would have to go to parts to order the cover for about $50.00. I did ask if I could have the cover from my old truck and was told no. How cheap is the dealership? First time in over 30 years of buying new vehicles that I did not get an owners manual in a cover. Nothing was said about the first oil change, until I asked over the phone. I was told that I would get a booklet in about 6 to 8 weeks in the mail with the information. I told him that I would need the oil changed before that. I was told I wouldn’t drive that far in that short of time. I’m heading to Missouri in 6 weeks. He told me then I could go to Carr Chevrolet in Beaverton, I should be in the system. Finally, as I indicated above, I have bought GM vehicles for the past 30 years and the past 25+ brand new off the lot. This is the first time I was actually embarrassed, as the truck exterior was filthy, windows were streaked and it is down a 1/4 on DEF. He did not provide a walk around nor did he assist or offer to set up ON STAR. This is our first time buying at this location and honestly I doubt I’ll come back.

Kaiden Knight was very knowledgeable and was great to work with.

I had a oil and tire rotation which they did pretty quick and then a service tech came out to let me know that I had a nail in one tire. I was very pleased.

They finished installing front speaker and doing an oil change in 1 hr.

I've had my truck in 4 time for similar issues with the stability track system seems like an ongoing unresolved issue.

It’s running good it was a good buy thank you

Overall satisfied. Just took longer than I anticipated.

very smooth process. Rich and Cody were great to work with!

Great service, keep in touch with me on the progress of the vehicle and the changesthat occurred. Everyone very nice!

Prompt service appointment, work completed in shorter time than projected, satisfactory completion, clean facility

Everything fine expect two things 1. Never received a call that my vehicle was ready for pickup 2. The guy I was on the phone with set up a shuttle for me, he said the guy would call when he was on his way and never did. Poor communication but everything else was fine!

Very helpful. Appreciated the shuttle

The actual service was excellent. The Service Advisor, TJ Timmins, did an excellent job and jumped through hoops to take care of my needs. The issue is Carr Buick has an online appointment scheduler to schedule your appointment for service....except it doesn't work and they know it doesn't work...apparently it hasn't worked for months and months. So you waste your time and go online and schedule your vehicle in an open spot only to receive a call back several hours later apologizing saying "we're sorry, but the system isn't working and we need to reschedule you". The only thing is that I had already altered my schedule to fit that online appointment time. What a joke that the owners wouldn't take the time to either fix the online scheduler or simply delete it from the website. Poor poor ownership and/or management.

Thanks for your great service!

Good

My appointment was for 9 am. i arrived at 920 am for the appointment. Service tech checked me in and to me that they would try to get to me in the next 2 hours. I told him that was not acceptable. He said he had a tech out for the day and had no control over when my appointment would be taken care. NOW..when i made the appt and was followed up by text, i was told it would take no longer than 1 hour to reprogram my fobs. So i made another appt for 1130. He said he would check with the service area. I waited in the customer waiting area...he came back and as he walked by me said. yea, they can get it done right away....35 minutes later my truck was done. very happy with that but the attitude at the start was like i should be ok to bring my vehicle in for service and when and if they could get to it, i should be happy. NOT!!! why make an appt and then told maybe.....IF AN APPT IS MADE IT SHOULD BE TAKEN CARE OF AT THAT TIME......MY TIME IS AS VALUABLE AS ANY OTHER. I SHOWED UP ON TIME, NOT ON AN MAYBE TIME. WHY SHOULD ANYONE TAKE THEIR TIME TO BE ON TIME AND THEN TOLD....WE WILL TRY? i was dissapointed from the get go and only my insistance made the tech find out, instead of me waiting for maybe 2 ours to get my truck in and then wait for the service. I believe when CARR makes the appointment, the customer would know he woould be taken care of in a timely matter. DONT YOU THINK???

I went in for an oil change, but on the way home after my cars tire monitor system on the front left went out. I think it’s because they messed with it.

The only thing that was unpleasant/uncomfortable was the seating in the waiting area. Extremely uncomfortable for a smaller female. The chairs were extremely large! In order to sit back and support my back my feet were 4” off the floor! Just a comment not a complaint of the service!

Customer service and communication are excellent! Could ask for more. Thank you!

Always professional and helpful

Good overall. I know they’re busy, but rides must be arranged when a vehicle is left - especially overnight. More, better communication about where the vehicle is in the process and when it will be done is appreciated and appropriate so that arrangements to pick it up can be made. Staff is friendly and helpful - Steve took the time to explain what was being done with the transmission on my Denali, and why. I appreciate that.

Kaiden was friendly and welcoming, knowledgeable about the technical features of my new Buick encore gx preferred awd. I expecially liked Gayle the finance manager who made good suggestions about dealing with the lender on prepaying part of the principal. Overall the experience was positive. I really like my car!

T.J. Timmins, the Quick Service Advisor does an amazing job.

Very good.

TJ has always took really good care of us. He is patient, knowledgeable about what we need and talks to us so we understand.

Lied about the total cost. Did not tell me about the administration fee. I will never be back again. Told me I need a new radiator at $2,400 I got a second opinion and there is absolutely nothing wrong with radiator. Cost me $165 fir second opinion

Perfect service. thank you

TJ was great to explain everything and took time with me to work on a problem I’ve had with my car for 6 months now. They kept telling me everything checked out ok. But I continued to have the same problem. TJ knew so much and took the time to fix it. Because of him I will definitely continue to have any work on my car there. I am very pleased with TJ and thankful for him to have taken the time to help me with the problem.

Friendly Service, excellent help with the team. I have been receiving notes from GM than I was in need of an oil change and I was provided a coupon the day before my visit for an oil change. I assumed it was for my 2022 GMC Sierra 1500 which required the new mobile one oil in order to keep my warranty. Using Text one of your associates said yes, they would honor that coupon. After the oil change is over a different associate worked with me and said that that’s not for my oil that’s for 20 weight oil. I explain the situation the confusion that the coupon I was provided was not for my truck, even though it really appeared that it was. There was an adjustment made at checkout that left me very satisfied. I appreciate your staff working with me.

On a trip home from the Oregon coast my check engine light went on for my 2020 GMC Denali 3500 pickup. I called and asked if I could stop by to see what the code was. The service department said sure but it would take a couple of days to get into the shop. When I arrived the code was for the cooling fan. I asked if I could drive it and the service tech went and got the head mechanic to look at my truck. The serpentine belt has broke. I had to leave the truck there and they gave me a shuttle ride home with all my stuff from the beach trip including my cat. The head mechanic said he would do his best to get it fixed as I had a camping trip planned towing my 5th wheel. I received a text the next morning at 645am saying my truck was done! A mechanic stayed late to get my truck fixed. Service cannot be any better than I received at Carr GMC!

My experience working with Stephen Poulsen was nothing less than dream. Thinking I would have a nightmare when my engine light came on. Stephen Poulsen was a top-notch expertise in his work field. After an initial quote of $1,497.31; he was able to work with my warranty package to reduce my service bill to $1,065.86. That is a savings for me of over $475. Not only did he save me money on my bill; but he was super respectful and compassionate while being sensitive to my need when I shared with him that I could not just drop my car off overnight due to the fact that I sleep in my car at night at truck rest stop similar to RV style. He then offered me the lounge area that had complimentary coffee and Wi-Fi. He even offered me a shuttle to the mall if I wanted to go and hangout there while I waited. Stephen is such a genuine man, who is an asset to your company. GM- Thank you for hiring professionals like Stephen Poulsen.

Excellent car care service. The Carr service team rendered efficient and effective service in the maintenance of my car. The maintenance required was performed to perfection and timely. KUDOS to service provider T.J. Timmins.

Eva was great to work with. The only thing I didn't appreciate was the hidden fees like the Ant theft and the clear shield. Other than that all good

The salesman Johnathon was great, very knowledgeable. The finance person Matt was also easy to talk to about the process. My complaint is I had questions after the sale, and no one would return my call!! Johnathon was off, and he did return my call when he got back to work. It seems after you buy the unit no one at this dealership wants to talk to again. Not happy about this because my warranty goes through the dealership, so it looks to me like I am going not going to get any assistance or help. Poor business practice. If you cannot talk to anyone very hard to get service done at all. I would recommend Johnathon to anyone who wanted to purchase a vehicle, but after that it goes downhill.

It was quick and easy

I always take my truck here for service since new. They found a coolant leak while changing oil but never diagnosed the cause or what it was going to take to fix while they had it on the rack. Now i have to make another appointment to have the leak diagnosed etc.

The service desk guy was very friendly and informative. Service was quick.

Good Service in a timely matter

Eva was super wonderful to work with, she was very personable and easy to get along with, I never felt super pressured into buying, although I knew i was going to, and the team was willing to work with me to get something that worked for us. Very happy with my truck and very happy with the buying experience.

I love Carr Service Department!

It was very expensive but the customer service was great.

Truck was diagnosed and fixed within 2 days which I appreciate. I would prefer a bit more information about why my transmission failed and reinforce why the new parts should give me and my family confidence that the truck won’t lose power and put us in another dangerous position. 22k miles with faulty transmission is a bad look.

Easy

We worked with Hugo and had a great experience. He was extremely knowledgeable and provided great insight on any question or concern we may have had. We originally went in just to look and felt comfortable moving forward with a beautiful new Sierra and are so happy with our decision. our approval and signing process was quicker than we expected and are so grateful to Matt answering every question under the sun we had and staying late (we came in close to closing time)

Ken the service Mgr was great works well over the phone and in person

I think every employee at CARR dealership service is outstanding! They always give you 100% of their attention! STEPHEN is great and Ken and TJ are always so helpful and always so upbeat. I bought another Buick just to go to this service department.

James and Matt both did an awesome job. They were quick and professional, and got us the information needed to finalize our purchase. Only bummer was that they knew we were coming to look at the car a day ahead of time, but they didn't have the car detailed in advance. But in the end, they made it right and they had their car lot person spend some extra time on it and looks great!

The staff are professional and friendly.

Great service and fixed the problem

Quick and easy. Service advisor was great!!

Great customer service.

Friendly and thorough support.

Very fast turn around

TJ in the service department is a great service adviser!!

Great Service

Excellent as always. Thank you!

I was quoted $ 2300.00 approx. and was charged $ 3583.00. the service was nothing more than was quoted. won't be doing that again

Jon was mazing to work with, made the process easy and straightforward I would recommend Jonathan to anyone looking for a new car and an amazing experience !

My process was flawless. My wife and I were made to feel welcome from the moment we walked in the showroom and met Stew. There was zero pressure and all forms of communication were and remain excellent. The vehicle we wanted had to be sourced from another location. Stew coordinates everything and personally handled everything but the signing. It was a pleasure doing business with him.

The service desk staff is amazing. JT helped get me check-in and talking with the right person. They started my service immediately and were friendly and helpful.

Well, I don not feel when a vehicle fails to no fault of an owner and there is a flaw in engineering the manufacturer shaped step up and take care of it, regarding the leak in the sunroof. As far as flushing the brake fluid for over $200 do you sell ocean front property in AZ. Nothing more than a sales pitch you gave my wife. If you would like for us to come in for a picture we would be happy since its the last time you will see us. This includes our future purchases which we buy at least 1 a year for the company.

Stephen is great to work with. No haggle or up selling services. Very pleasant.

I had a great experience at GMC Carr Dealership. James was professional, knowledgeable, and made the entire process easy and stress-free. I really appreciated his excellent customer service and would definitely recommend working with him!

While it was great they got me in a loaner the car continues to have the same issues, every time I drive it.

The oil change service check in guy probably should have asked me prior to ringing me up if I had the MyBuick app on my phone. As I had approximately $70 in points I could have used. As a senior on fixed income these things really make difference. Also my back passenger door still randomly won't unlock. They said they fixed it they didn't.

Said in the billing that the DEF was filled but gauge reads 1/2 full charged for 5 gallons The reason i brought it in was gauge wasn't reading properly. so who do i trust?

Simple service oil change with no issues.

friendly,and quick It seemed like a quick in and out. Love that part.

Maintenance completed timely.

Always A+, Ken is a Rockstar and Chuck, will I guess he's cool too..😁

The standard service was performed as expected. Repair recommendations error on the very conservative side.

Kaiden was very helpful with explaining all the features of our new vehicle and made the buying experience a pleasure. I would recommend your dealership to anyone looking for a new or used vehicle.

Every thing done on schedule and professional. thanks to Chuck and the gang..

Great product 👌

Very courteous service, even when I came in upset about the situation. All was resolved and work was completed in a timely manner. Thank you Team Carr.

Call for service appointment was met with positive ‘Can do!’

The staff easily understood my problem and went to work timely. Even though they did not find the underlying problem, they started a test in motion to diagnose a leak. They inspired confidence in me that the issue will be resolved.

First time visiting CARR GMC. Very good experience which included a complete tour of the dealership where we encountered courteous staff everywhere that we went. Eva was very knowledgeable and informative about our Sierra and had answers to all of our questions. From start to end, a good experience. Would recommend to anyone thinking about a GMC.

Everyone was amazing and make sure everyone is on the same page and understanding

Everything was great!

TJ, the kid that handles the oil changes didn’t really listen to my concern. He “ya,ya,ya’d”me when I told him I didn’t think my truck was getting the over-the-air updates. I got absolutely no follow up on this concern, just a bill to pay.

Good experience; I was wrong about an auto part.

Quick and easy service. Handled all my issues and finished early.

Professionals

Friendly service writer. Cashier was great also.

Great service all around. From checking in and pickup. Thank you

Rich was awesome, so helpful and patient. Thank you Rich!

In on schedule. Completed on time. Courteous service. No complaints.

Stephen did an excellent job! At first I thought the price was high but Stephen was helpful and sympathetic to our situation and he helped get the price down for us. He communicated with us well and made or experience go very well we appreciate his kindness and expertise. We will continue to come back. Thank you Stephen.

During the service check, they discovered that I needed a new battery. They installed it and I went home. On the way home my "check engine" light came on. I called the service dept. and of course had to return On a Friday with heavy traffic. It was discovered that a connection from the new battery hadn't been completely connected. Ken said he was sorry. That's it! So 2 trips o. a Friday and I didn't get to another commitment. I think Carr owes me more than a simple "sorry". I drove about 18 miles and the service technician did a careless job.

Had a good relationship with your representative and appreciated his research on finding out coverage in my service contract. I am completely satisfied with all the repairs that were done.

A very pleasant, NO PESSURE experience!

Shari Dickerson was amazing!! She walked me thru everything and got me in the car I wanted with no problems

great service

Came for just a simple oil change do not know what they did to my car that engine light came on, went back to dealership they said is fixed but came on again going back tomorrow to see what is the reason, this is the second time has happened to my car last time cost me close to $ 5000.00

Our Sales Rep was fantastic. He solved every problem and really worked to make the experience easy. We will buy our next truck with you guys.

This is the second vehicle we have purchased from Rich. Rich is always very helpful and knowledgeable about your inventory. Rich listens to our needs and always has a solution. Matt in finance also is very helpful. Overall a great experience dealing with your company.

The team did an excellent job! Knowledgeable, respectful and courteous. The process was extremely simple.

I have been happy with the service since I began using Carr in 2006. If I have a bad experience, I will let you know.

Very friendly and helpful.

Previously diagnosed issue. Resolved ver efficiently once the parts arrived. In and out within minutes and transportation to and from my office as needed

Very easy process. The finance manager made everything so simple. Kaiden was very knowledgeable about how things in the car worked.

Very friendly and professional. Common sense steered needs. Didn’t feel pressured by any upselling. Service was completed faster than anticipated