Our Reviews

Work was quickly and successfully accomplished.

I was greeted immediately and the vehicle was taken to the garage area for about an hour to perform the tasks I requested. It was a very efficient and pleasant experience.

The service department was ready for me at my scheduled appointment time. The service was completed in the estimated time. The waiting area is very comfortable with coffee available.

Fast clean great service.

I was pretty sure I was not going to buy from CARR. I had wondered the lot a few times with no help, I had emailed interest and got response. I stopped and kicked some tires, wandered the lot and was ready to leave when I thought I would see if there was any inventory not listed, I had a specific truck in mind and thought I would see if the local dealer wanted to work with me. I had low hopes. I met James, he wasn't pushy and wanted to see what they could do for me. I wasn't able to stay and he was fine with me leaving. We communicated through text and email for a day, he was able to put together an agreeable deal and we finalized on the price. This is where the deals usually go south and a dealership tries to put the screws to customers. I made it clear I did not want any add-on, additional warranties, or upgraded mud flaps, but was still expecting it from the F&I guys. I submitted a credit app, was approved, went in and signed the paperwork, no one pressured me for anything outside of the deal we had agreed to. The next day my wife came in, it took all of 10 minutes for her to sign and we were done. As stated before, I had very low expectations that I would buy in Vancouver and very high expectations that there would be shady stuff going on. I am very happy to say I was wrong all the way around. James made the buying process easy and enjoyable, the F&I team was fast and smooth. All in all it was the best car buying experience I have ever had, and one of the best capital purchase experiences I have had. I will let people know they should buy from Carr Vancouver and recommended James.

Great service. Talked to Stew, one your salesman, showed me around the lot, the new EV vehicles, and more..time went quickly.

Vary nice experience 👍great coffee in waiting area . And comfortable furniture to sit in .

The connection to the windshield wiper fluid was disconnected and as a result, all of the fluid leaked out near the left rear quarter panel onto my garage floor. While it was a simple fix and I had to purchase additional fluid to refill, this should have been a quality control check before we left. There was no leak prior to the oil change and when we woke up to a puddle in our garage, the low washer fluid light was also on.

I’m beyond frustrated with the service at Carr GMC. My truck has been in FOUR times for the same issue, and it’s still not fixed. Each visit has been a complete waste of my time and has caused nothing but inconvenience. The second time in, they decided to throw a bunch of parts at the problem, hoping that would fix the 4x4 issue. Spoiler: it didn’t. Since it was summer, I didn’t use the 4x4 until the recent ice storm, and sure enough, the same noise and vibration are still there. I know for a fact this isn’t normal behavior. I personally know people with the exact same truck, and theirs do not do this. But apparently that’s news to Carr GMC, because four trips to the service department later, I’m still dealing with it. The only time anyone seemed to take me seriously was when I drove with the shop foreman. He heard the issue immediately and admitted his own truck doesn’t do this. So why was that not the end of the guessing game? Why wasn’t that the moment we figured out a real solution? After all this, I’ve completely lost confidence in this dealership. I will never bring my vehicle back here again. I’m done wasting my time and money here.

Friendly professional service

We visited the dealership twice. The first trip we met with Stu. He was great and helped us decide on the vehicle we ended up buying. The second trip was the return visit where we actually bought the vehicle. Hugo was our sales person. He was untrained, scattered, and didn’t seem to know what to do. We were so put off that we contemplated leaving and coming back when Stu was working to let him close the deal. Never received a follow up thanks, or check in, didn’t even get his business card. The vehicle was dirty and hadn’t been detailed. Car buying has changed a lot since COVID. You would expect a bit more when buying an $80k vehicle. We had better service and experience last year at a Kia dealership.

Took car in for oil change, waited about 45 min. and done. Most places you wait for a long time, with an appt. it's easy.

Rich was amazing. Very nice and no pressure. Would definitely buy again at CARR GMC with Rich Fisher as my salesmen.

Very professional-nice folks to work with!

Ken is super nice to work with. The work was done as agreed, and a longstanding issue seems to finally be resolved!

Lucky did a great job!

Was easy in and out. Took less time than expected.

Great customer service! I met Rich on the front door when I came out to look for the truck and he was very nice and helpful with everything! What I like the most he didn’t was pushing like the other dealers. What I didn't like was that no one at GMC told us that if we used a trailer hitch, the back door of the truck bed could get dented and scratched if l use the steps to get in the bed truck…😏 they have to tell people to know that! I hope they can give us some special paint to match the collar to fix the scratches. Please tell the costumer about this. Thanks 🙏🏻 Daniel M

The team was very professional.

Quickest appointment ever.

Sincere and professional above all industry standards and best in class west of the Mississippi.

It was professional and quick! I was out the door sooner than expected!

Transaction was smooth. Great job from the CARR GMC Team.

Always can depend on them. Friendly, Fast and Reliable.

I have been a satisfied customer at Carr since it took over the Copps dealership in Vancouver, Washington. Copps was a great dealership and Carr has continued the good service. Wouldn't go anyplace else. The employees and customer service are great.

Great, friendly none pushy, found a deal that worked for us

The service team were top notch again.

Everything went smooth from start to finish. Rich got us started, got us to the car we wanted. We were on a serious time crunch that day, and they got the financing started and finished quite quickly. We don't plan on buying another car soon, but I know where my first stop will be when we look again!!

everything went as planned, I had my truck back very quickly.

Thank you so much for asking! Let me say that it couldn't have been better. We had a short list of items to take care of on our one and only family vehicle. We divided them up over the last 4 months. Each time we were treated very well, given a ride to home while the work was being done, and picked up afterward. They did a wonderful job on our Terrain. When I drove it home after all the work was completed, I thought "Oh my, this car is driving so smoothly! It felt like a new car!" Thank you Carr Vancouver, for each person I encountered from the repair team, to Rachel, to the drivers, and even the kind boss who filled in one day when the drivers were not available. It was the best experience. Thank you, thank you, Mary and Bob

Went the extra mile to get the truck to me

Won’t bring my vehicle anywhere else.

I was treated very well. Fast friendly service. A ride was furnished from the dealership to my home, and back again when my car was finished being serviced. I’m very satisfied with the whole experience. Only thing that could make it better would be a loner car while mine was there for three days. 😊

Fast and friendly! Thank you.

It was a good experience

Clean. Neat. Professional. Great service. Great waiting area.

Lee Mackenzie was excellent to work with,. Although we came in close to normal closing time, she took the time to get us through the process.

Prompt service, low key environment, nice waiting room, super nice people

Rich Fisher was extremely professional. And was not pushy like other salesmen I have dealt with at other dealerships nor did I feel judged because of my age and the truck I wanted.

Rich was outstanding, from all the searches to the final transaction! He was so helpful from day 1 when we came in just to see what was on the lot. After months of searching and communicating daily/weekly, we finally found the truck with all the items we were looking for! Rich & the team made the entire transaction so quick and easy.

Jonathan and Ian did a great job helping me! Gail also made the financing a breeze! You have a great team there and they found the truck I want I one day. Great experience. Thank you

Was not greeted when I arrived. Techs were on phones. Had to announce myself.

Sherrie was amazing

Ian was great, easy to work with and efficient. This is the third car we have purchased from this dealership and we always receive the best customer service throughout the whole process.

The Carr group always provides excellent maintenance service. My car was expertly service and completed on time. Again, KUDOS to Ms Raychel and staff at CARR GM Buick Dealership, Vancouver WA

Military discounts vary, but generally they are 10% or more. I was taken aback when I had my GMC serviced by Vancouver Buick GMC to the tune of almost 8500 dollars, for which I received a military discount of just over 2% (200 dollars). If it is your intention to offer military discounts then offer a decent discount of at least 10% or stop offering the discount. And while you're at it, don't limit my ability to get discounts. I have over 30K points with you guys and was told I couldn't combine them with my military discount. Shameful.

Easy to set up. Friendly and quick all around. I had some concerns that I asked my rep Rachel about. She was able to explain what was going on which made me more comfortable.

Ian and the crew have taken great care of me.

They did a great job. Everyone was very helpful.

My experience with Jonathan was positive. He was relaxed and easy to work with. I wish we didn’t have the issues with the sliding (wireless phone charging) portion of the console - annoying to have to immediately go get service work done on a brand new vehicle.

Sales Rep Jonathan was great! Can't say the same about Finance dept. Original bank didn't go through and they didn't seem to try to get a replacement Finance secured. I had to do the Finance search myself.

My Yukon XL was scheduled quickly for repair to the rear hatch latch. And the work was completed on time targeted. Maintenance service that was over due was noted and completed on the vehicle. Maintenance and repair appears to have been done properly. I did not rate as 5 stars because I was surprised at the total cost. These expected cost were given to me before work started.

I remember when survice advisers use to talk with me about service. Now just seems to be check in, pay, and go away.

They took care of the recall on my GMC tailgate. I took a reader and spent the time in their waiting room and there were no surprises. Good job.

I ordered parts to be installed on my car and also scheduled my first oil change. I was told to arrive early and they would install the accessories before the oil change. I arrived early only to find out the parts had not been ordered and that it was going to take longer for my oil change because a tech called in sick. I waited for over four hours and finally left with an oil change only. The service guy was not apologetic at all and it was one of the worst examples of customer service I have experienced. I have bought two cars from Carr and this was an awful experience.

We set up to program the fuel module in a 2010 Buick Enclave . The did not start so we authorized two hours of diagnostic on the car which resulted in a bad connection in a plug in which we repined. Then we were consulted on next step and authorized them to repin the plug but they took upon themselves to cut the plugs off and hard wire it together which is by passing the factory harness. I should have not been charged by a authorized dealership for repairs not to factory standards. When that was complete was not contacted for two weeks in which the car sat so didn't run still but I could have pick it up a lot sooner to make additional repairs myself.

N/A

The advisor was a very nice guy but I was overcharged on labor time. All Data shows 1.4 hours but was charged 2 hours. The reason given was because it entailed removing an assembly unit but that is already accounted for in the 1.4 All Data labor time. Will be getting further evidence to bring forward. Additionally, I was quoted over $250 less for the job to be completed.

VERY FAIR AND PROFESSIONAL

I was a bit more the disappointed to find out that I recently paid $75,000 for a GMC pickup truck that has an engine in it that can blow up and any moment!

HUGO did an outstanding job from start to finish… the entire experience was no pressure - which is important to us… the follow up was spot-on and just a really great experience!!! Hoping we get the black emblems as promised…

The service person said they called to tell us the vehicle was ready to pick up but our phone did not show that. This happed twice. Also, we had a light fixed but when we picked up the vehicle, another light was out. I feel this should have been noticed by the tech.

Every one was great.

lOVE EARLY BIRD SERVICE, CAR WAS DONE IN 40 MINUTES.

We really appreciated the "non pressure" approach that both Hugo and Stu used during our three visits with them. They made us feel at ease and we loved that those was no "closer" and we worked only with the. They were excellent and so is this dealership. We now have the second Buick we have purchased from Carr here in Vancouver.

Very good fast service.

Everyone we worked with was great. Extremely helpful from start to finish. Process was as simple as could be!

Friendly, professional, and knowledgeable. Waiting room is comfortable.

They rushed us through as though we were in a race. They did help us set up the gps with both of our phones. We are ok with the service given.

Excellent service, pricing, and experience

Great

Service tech TJ was very cordial and helpful. My service was completed quickly, and the short time I spent in the waiting room was pleasant. Good job, team.

Although I had to make two trips to get the right part, once they replaced the correct part it was done quickly in about 20 minutes.

I was warmly greeted by TJ who provided prompt check-in with a walk around my vehicle to ensure that I was aware of any physical issues with the appearance. TJ is a great addition to the Service staff.

Awesome, no pressure experience. Shout out to Rich for his professionalism, help, and care during the process.

Stew was fantastic to work with, he was knowledgeable and did not pressure me at all. Simply provided the information I needed to make my decision and worked with me throughout the process. I couldn't be happier with the truck and my experience at CARR. Thanks so much.

Everyone was friendly and service was on time

We bought two vehicles this month because of Rich Fisher. Excellent customer service and absolutely zero pressure at any point to buy a car. Thank you!!

Excellent

Not so great. I called and gave them a list of electronic issues I was having. Since they thought this was a special need they gave me an apt several weeks away. That's ok. I get there and they tell me they're not sure they have some one who can do this. When the go to a fall back and reprogram the electronics my first complaint of the driver assist (which lit up as I pulled out of the showroom) was still not fixed. "We'll get it next time." Also asked them to leave my tires at the higher pressure of 40. When I pulled out of service I noticed it was lowered to 36.

Easy drop off. Kept us informed. Completed on time.

Hugo was very knowledgeable and attentive with a great attitude. I appreciate the fact that he came in on his day off to make sure the transfer went smoothly. My experience with the finance department went very smooth as well.

Appointment had to be moved three days later than scheduled. Then not all problems were addressed. It appears some never made it onto the list even thought they were known and talked about. Will not be returning to this service department after four trips now.

JT is an excellent team member. The maintenance was performed quickly and at a fair price. The multi-point service inspection is useful and greatly appreciated.

Steve provided great customer service. He is friendly, efficient and knowledgeable. The work was done as promised in a timely manner.

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All went well, no surprises.

Staff was very friendly and answered all the questions we had.

This was our 3rd vehicle purchase from Carr. They are alway a low pressure sales team and great people to work with.

Service was convenient and quick. All processes were thoroughly explained.

Arrived at apppointment time and service was completed before I knew it along with a wash and I am completely satisfied and usual. Great job Carr..

Same as last time- no one said anything about the repairs or any other problems! Zero communication! “Go to the cashier to pay for it” nothing else! I just expected more details or information about the service that was done.

Ok

Great service. Great waiting area. Pleasant personnel.

Always excellent maintenance service rendered by the Carr dealership. The service team provides efficient and effective service to get the job done on time. KUDOS to the service team!

Awesome

Great service. Easy scheduling. They completed the work in the time that they told me.

This was my first experience with your dealership and my first experience with GM. I recently purchased a used 2024 Buick Envision. I was given seven days to decide if I wanted to keep the vehicle or return it. It was a former rental car. So, I felt it was important to get it inspected at a GM dealership. I tried to make an appointment online and TJ called me to discuss my appointment needs. TJ explained that he didn’t have an appointment until way after my window of opportunity. I explained the tight timeframe to get the vehicle inspected and he made it happen. I appreciate TJ and your service department for your dedication to customer service. This was the best experience I’ve had at a dealership ever. You have completely won my business going forward. Thank you so much! I look forward to working with your dealership in the future.

TJ offered excellent customer service

My wife took our Terrain in for an oil change, quoted in advance as $119. I'm sure the work was fine, but we were charged an extra $3.79 for "electronic data storage." I have not been able to get an answer as to what that charge was for and why it was not included in my advance quote.

I appreciate finding time to get my issues resolved the same day the issue occurred. I was able to take my grandson the following day, as we'd had our outing planned weeks ahead.

This is the fourth vehicle our family has purchased with Rich. He is always fantastic to work with, professional, patient and not pushy. We’ll continue to use Rich for future purchases.

Ken and TJ took great care of me—and my car was serviced in less than the estimated time. I was completely satisfied—and am grateful for the consistently great service, Thank you!

Very nice and professional service. Felt like they were very honest!.

Awful experience all around will not be returning

Service was fast under 45 minutes.

The service writer, Steven, was very helpful with the repairs needed on my 2019 GMC Canyon Denali thru my extended warranty company, Zurich. My only concern with the vehicle is the known transmission issues that GMC claims to be normal for the vehicle. Carr GMC have always treated me with respect and genuinely want a "happy customer" - Thanks!

Very nice and professional team. Selection was good and the purchase process was smooth and quick. I would recommend Carr Buick GMC to anyone.

Work done in the amount of time quoted.

Great communication and attention from Andrew.

TJ was so professional, kind and helpful. He thoroughly explained what needed to be fixed and by when. We will be bringing our Yukon Denali here from now on. Very impressed!

All good

My car was towed to dealership for repair. The crew did an excellent job of getting me back on the road. I have been a customer for many years and have always been satisfied with Carr's service.

I had to make four phone calls to make an appointment. Too much automation and the process was very impersonal. Not very impressive.

The online scheduling is problematic and frustrating. After several attempts was able to schedule an oil change with a request to look at our adaptive cruise control that is not working. Received a call that the system had overbooked appointments and we couldn’t keep our original appointment. Our appointment was rescheduled. The notes were not transferred over to look at our cruise control. Therefore, we had to book a second appointment to have it looked at then we were to have our tires rotated and we were not told at the time of checking out that they did not rotate our tires because they noted a screw is in the tire. Had I not read my receipt document I would not have known that. This was our first service there and overall not a good experience. I would like to note that TJ who checked us in was great.

The service writer i worked with did a great job taking care of my concerns and dealing with my after market warranty.

Great service and diligence in finding the problem with my Sierra pickup. Took a little longer than expected, but the team kept at it and fixed the problem. Excellent job!!

Service guys nice people

Everyone was so helpful and Rich made it so easy! Loved Gayle too!!

We made an appointment with Rich Fisher for 1PM on Friday. We had done a lot of research on vehicles to pull our new trailer and the GMC Canyon was our top choice, so for us, we wanted to see and test drive it. When we got there Rich was helpful and informed. The one we had originally seen on line was no longer available, but Rich showed us a gray one. We drove it, Rich let us take it for three laps and we were sold. It was what we wanted and did everything we needed. We had a Honda Ridgeline for trade in. They gave us a good deal and when we showed them the CARMAX offer, they adjusted the offer. By 2:00PM we were ready to close the deal. Since the Ridgeline was paid for and we were paying cash, it was suppose to be a simple, quick process to buy the Canyon. There was another couple ahead of us to see the finance man, Thomas Petta. Rich told us it would be about 30 minutes. He also told us we could not leave because the vehicle would not be ours until we signed the paperwork. While we waited, Rich was helping us with the GMC information application on our phone(which we never got working). It was 6:00PM before we were able to get in to sign the papers and pay, which took about 20 minutes. We drove home to get the title and extra key and returned by 7:45PM. It took about 10 minutes to finish the paperwork. Rich then took us to the Canyon, which he had had gassed and cleaned. He gave us the keys and we got in the truck. He then told us he usually takes 30 minutes to explain the ins and outs of operating the truck, but since it was 7:00PM and we had been there for six hours, he just showed us how the headlights worked so we could get home in the dark. We were exhausted. Rich was great and Thomas was too. We felt very comfortable and confident about the information and guidance they gave us. We finally managed to get the owner's manual downloaded and are now learning about our new vehicle. My one big complaint was the six hours it took, not their fault, but it made spending so much money on buying our truck too much. Our thanks to Rich and Thomas for their professionalism and help.

I was greeted as soon as I drove into the service area. I went to the waiting area. The process took the indicated amount of time. The price was as expected. They then offered to wash and vacuum my vehicle, which I accepted. All in all a good experience.

All was done correctly except that I asked twice for my truck to be washed as it had been there 2 weeks and it was very dirty when I picked it up.

Hugo was the best. No pressure and provided great service.

I always receive excellent service when I go to an appointment. My car is a 2013 Terrain. It has been very reliable.

Quick efficient work

Saw some light grease stains on my pillars. I guess the tech had greased stains on their hand when putting the reminder sticker on my windshield.

The process was pleasant and quick to purchase our new car.

The work on my vehicle was done and the truck sat in the front of the dealership for 30-45 minutes before I was processed. My technician was on the phone for another customer and the other technicians said they could not help me, I had to wait until the phone call was done. that is the wrong answer. I have no complaints about the technician who helped me, he was on the phone doing his job. My complaints are with the other two technicians who told me they could not help me and I had to wait.

Can’t say enough about our sales person Hugo Diaz. Great guy! We would buy a truck from him again.

Had a wonderful experience with everyone involved in our purchase, they were kind, helpful and gave us all the time we needed to learn about our new vehicle. Thanks to everyone !!!

Good experience except having to pay the full amount when not needing a tire rotation. A basic oil change should never cost 130 dollars. Will be going elsewhere in the future.

Quick and friendly service. Chuck is great, has a personal and friendly crew. Stephan is a wonderful addition to the staff. Chuois always amazing and helpful.

Repair work scope and cost was what expected from discussion with service rep Ken. I thought from initial conversation I would get it back the same day but was no completed until next day.

Service Advisors are always so nice and informative.

Third visit to solve multiple issues on a NEW 2025 Sierra Denali Ultimate. First time waited for half day to be told there will be a need to order parts. Second time left the vehicle for 4 days and the job did not get finished because waiting for parts, but I needed the vehicle. Third time all the parts were in and I was told all done. On the way home radio continued to go out intermittently, wifi would not connect and running board still making noise. One thing on the list done right! Driver assist working.

Everything was except under body of truck was real dirty

The easiest purchase ever from start to finish!! Our salesman Rich made it a great experience for me and my sons purchase!

found service rep very friendly and helpful

Rich was attentive to my email inquiry keeping posted on the availability of the vehicle since we couldn't get there for a week. When we were available to come in, Rich had the vehicle ready for us to drive. He was busy with a customer but had Eva assist us. The test drive went well, we bought the vehicle and the overall process was smooth and went rather quick compared to other car dealership experiences we have had.

Good service T.J. Was great and quick.

sales members where great!

I called and prearranged the purchase. I requested that a bunch of extra stuff not be promoted because I didn't want to spend all day (on my birthday) buying the truck. This was honored very well and I was in and out in just over an hour! Both Sherry and Gail were amazing to work with.

Stephen was excellent. His customer service will earn my future business. Actively got to my questions, and got me resolved, solved, and done.

My encore needed to be in all day....I was promised a ride home, and a ride back to pay for and pick up my car. When my car was done I was told they couldn't find any one to pick me up. I'm 90 and live alone. I panicked. Finally got a hold of my son who came home and took me barely in time. Not sure what happened ...lack of personnel maybe? I wasn't happy. Patti Magee

My service advisor was wonderful Stephen was very helpful and knowledgeable

Ken is always extremely nice, helpful, ands trustworthy.

I had an appointment on Monday at 7:45 AM. When i arrived, I was told a mechanic was not at work, you may need to keep my truck overnight. I was called that afternoon and given the status - it would have to stay overnight. The next morning, I was called and told what was wrong and early in the afternoon I was told the truck was ready. Could have been ugly, but the technician who assisted me was polite and upfront about everything. Very much appreciated.

It was ok

Rich was wonderful to work with. No high pressure sales tactics here. They made us feel very comfortable in making our decision. I highly recommend these guys!

Everything was top notch! The sales rep was great, the sales process was perfect and signing paperwork was a breeze! The whole experience was fantastic!

Everything went very smoothly and the employees were helpful and friendly.

Started on time and finished on time.

Was excellent as usual.

We had a great experience with TJ and will definitely bring the car back again for service the next time it's due.

I had my GMC in for an oil change, interior & exterior detail and an issue with a repair that required a part to be ordered. The service tech let me know that he would order the part and let me know once it arrived to make an appointment to have it installed. He never called... I called several times and kept getting the same excuse "the part is on back order, not sure when it will be here"... Finally I requested to speak with someone else who let me know that the part had been there for several weeks and asked when would a good time be for me to bring my truck in to get that installed... UGH!!

Prompt and courteous service

Got my oil changed with a 30,000 mile inspection. I left feeling confident i was taken care of by an honest team. Thank you Carr Buick and GMC!

We arrived promptly at 0900, and were greeted by T.J. Timmons (Quick Service Advisor,) and Stephen Poulsen (Assistant Service Manager.) To understand the magnitude of this fiasco, some background information is necessary. The vehicle in question is NEW, and recently purchased, 5 months prior, and at the same Dealership. It was the dealer demo model of a 2025 Buick Envision (Made in Yantai, China, by the way.) When I bought the vehicle, I was promised all but the "moon and the stars," nicely illustrated by a red, white & blue "BUMPER-to-BUMPER WARRANTY" logo, spread across the windshield. (Pictures attached on Yelp, for reference.) As the demo vehicle, it already had 5,000 miles on it, and we were assured by Matt (Finance Guy,) (i.e. "The Hammer," in the back room,) that our sale would be treated as a "new vehicle sale," and that the same warranty would apply, with the exception of regularly scheduled maintenance. We knew oil change time was approaching, so we tried to schedule an appointment on the Buick App, just to learn that we were unable to get an appointment until mid--January. Therefore, we visited a local, independent oil change facility, where we learned that we were sold a vehicle with [relatively] no oil, AND with visible signs of leakage below the oil pan. Again, please see Yelp for visual reference. That Saturday night we returned to the Dealership to complain. We were greeted by Cody Halsey (the Sales Manager with the dog) and reassured us that HE HIMSELF would contact Chuck Bryan (Service Manager) ASAP, and that we were to call him first thing Monday morning. After multiple attempts at trying to get someone to answer the phone, we drove over, met Stephen Poulsen, just to learn that nobody knew ANYTHING. However, he informed us that he did not have the time to properly examine the vehicle, and to come back the following Tuesday, for a proper oil change. In the meantime, however, he topped-off the vehicle with 2.5 Quarts of oil... on a NEW CAR! We returned as instructed, and that is where we arrive at our service appointment, on 11/18/2025. A proper oil change was performed, and we are given a spreadsheet log, on which to document "oil consumption.," after which, the data is compared to what GM publishes as "normal oil consumption." Again, pictures on Yelp. NOW, here is where it gets ridiculous. My fiance' is an aviation mechanic and precision machinist. My son is a GM dealer mechanic in the Greater-Phoenix-Area. It requires NEITHER of them to recognize the stupidity of the following statement made by T.J. Timmins (the Quick Service Advisor.) When questioned regarding "GM's acceptable rate of oil consumption," he replied with: "...with these new engines, tolerances are looser, allowing for more lubricant to get in between the moving parts, and therefore, differing quantities of oil can be consumed." Was he HIGH? THEN... after PAYING for that oil change, we PAID for an alignment, which should have been unnecessary. In order to justify that alignment by the way, Mr. Timmins issued the additional statement: "...and here in the Pacific Northwest, many roads are higher in the center for water runoff, and therefore, such situations have a tendency to throw-off vehicle alignment more quickly." Perhaps the message was not received by the Service Department. THIS IS A NEW CAR. IT WAS THE DEALER DEMO. BUMPER-TO-BUMPER WARRANTY. *** NEW CAR *** We are upset, and do not take kindly to being treated like idiots. LYING to us is NOT a valid form of customer service. You and your staff should truly be ashamed. As I write this, my vehicle is already down half a Quart!

My truck was serviced promptly

Overall a great experience. One improvement would be for the dealership to make it easier for out-of-state buyers. In today's digital world, documentation requirements should be able to be completed via online or USPS. In this case, I had to fly to the dealership in order to process the paperwork based their "requirements".

Great service and great communication

As soon as I told Steve what symptoms were going on with my car, he immediately knew that I was having thermostat issues. One problem I have with the dealership is that not all clients have transportation to rely on other than the vehicle being worked on. I arrived at 8:45 am and my car was not evaluated and work completed until after 4 pm. I sat until noon when I finally found someone to come rescue me from the waiting room. The late hour leaving put me in a position of driving in pouring rain in the dark all the way home in back country roads. What I’m saying is that you should develop a loaner car operation. You have plenty of cars at your disposal and could use them for situations like mine when needed.

Great service, friendly staff

Super easy to deal with. Unfortunately had a hub cap lost in the process. However, they agreed to take care of it. I have one ordered now so we will see. Other than that my truck was stored inside overnight and was done in a timely matter. Also didn’t feel like I was being gouged by a dealership because the price was fair.

My customer service rep was very kind & polite. He recommended other services that were available to see if I might be interested.

Jon was very communicative from the beginning & answered any & all questions I had as we worked thru the process from my initial inquiry up to the sale. Stu was very efficient & processing our sale paperwork & his efficiency was an unforseen blessing. He had my new truck out being washed & gassed up while I was in the finance office getting the loan paperwork completed. In & out in just over two hours. Keep it up Carr-GMC Vancouver!!

TJ was our tech. Great service and personality

Good Service in a timely matter

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I really appreciate the exceptional service provided by TJ and Rachael! There was a major problem accessing my GM rewards account, but they never gave up trying and ultimately helped me resolve the issue. Their help was extraordinary and I sincerely appreciate their commitment to solve the problem.

Steven was very nice. I really appreciated the Courtesy Shuttle which I had to use twice.

they did a great job thanks ill be back

Very nice service rep. I asked to have my squeak looked at along with the oil change and tire rotation, and to my surprise, all was okay. No push to up sale on everything. Was refreshing and I’ll be back.

I really liked working with Stew. Straight shooter and honest.

I had a oil and tire rotation which they did pretty quick and then a service tech came out to let me know that I had a nail in one tire. I was very pleased.

Polite, professional and timely. All the things that matter.

From check in to pick up was easy. All of the personnel were very professional, helpful, courteous, and had excellent interpersonal skills. My vehicle was ready earlier than project.

Service person his best to keep me informed about my schedule repairs .

Dealership was clean and employees were friendly. Jonathan greeted me at the door and immediately took me to the car that I was scheduled to test drive. I appreciated his knowledge about the car and his friendliness. With previous cars that I have purchased (different dealership) the salesmen have been pushy or rushed. Jonathan was patient and happy to answer any questions that I had. I also really enjoyed working with the finance manager. He was really funny and very quick at what he does.

$450 to change front headlight bulbs is wild.

Always a great experience when dealing with the Carr Dealership. The service team never fails in providing efficient and effective service. KUDOS to Ken the Service Rep!

Quick service

TJ was helpful and very knowledgeable in addressing the maintenance needs for my truck.

Eva was super wonderful to work with, she was very personable and easy to get along with, I never felt super pressured into buying, although I knew i was going to, and the team was willing to work with me to get something that worked for us. Very happy with my truck and very happy with the buying experience.

They finished installing front speaker and doing an oil change in 1 hr.

easy communication, quick and delivered service on time

I love Carr Service Department!

Staff is friendly and communicative as to the progress of our vehicle

It’s running good it was a good buy thank you

Was a very good experience. Great people and stand behind there sales. Would definitely recommend them to anyone looking for a new rig.

I've had my truck in 4 time for similar issues with the stability track system seems like an ongoing unresolved issue.